Moneyworks Team
Moneyworks NZ Ltd was established in February 1997 to provide financial advice to our clients, with an emphasis on Ethical Investing in recent years. Some clients wish to focus only on Ethical Investments, others on working out how to manage their investments to get to and through retirement.
In 2022 Moneyworks received our B-Corp certification and our RIAA Certification as an Ethical Financial Advisory Practice
We work with clients in two ways - Ethical Investment Advice or Full Financial Planning
Ethical Investment Advice
This approach looks only at your investments and KiwiSaver. We work with you with our unique and proprietary Ethical Investment Analysis to identify the appropriate investments for you.
This approach involves education and sharing our knowledge - depending on how much you want to learn.
Full Financial Planning
We review our clients existing financial solutions, including insurances, KiwiSaver and their investments, and report on whether these solutions will work for them to achieve their goals. Where relevant we then recommend alternatives.
Many of the clients that we prepare a full financial plan for choose to work with us each year as 'Membership Fee' clients. We then meet every year and do a full review of their financial situation and how they are tracking towards their goals. As our clients get closer to their goals, their financial solutions change and adapt to where they are at then.
We also do a project each year at that annual review to ensure that our clients are fully covered against all eventualities, this could include making sure that they are well set up against cyber risk, have wills and enduring powers of attorney in place, that they understand the in's and out's of retirement villages and rest homes and rest home subsidies, or reviewing their fire and general insurance arrangements.
We have a small team, based around Cambridge and Auckland, and use technology to ensure that we deliver the best quality service available to our clients. We have an Administrator Extraordinaire, Millie, who is our moneybot (our inhouse robot), who carries out a lot of day to day administrative tasks, letting us get on with working with our clients, and ensuring that our education is up to date.
Carey Church
Peter Church
Paul Swarbrick
Grace Hetaraka
Sally Mellor
Moneyworks Code of Conduct - how we work and behave
Our clients
We make financial management easy for our clients - to take the hassle out of it for you. The relationships with our clients are to be for the long term.
Our clients experience
Moneyworks provides services in a transparent, efficient, cost effective friendly manner, with a focus on education, so that our clients can choose how much they want to understand about their financial situation. All our communications with clients are in writing, or documented if they are verbal, and we have a golden rule 'do unto others as you would have them do unto you'.
Trusted adviser
We help our clients get to and through retirement, using ethically based investments if that is important to you. We do this by understanding what is happening with your financial situation along the way. Our goal is for our clients to feel comfortable with asking us any questions.
What to expect from our financial advisers
Our advisers engage in continuing professional education and work under best practice methods, which we continually improve. We use a wide range of research tools, subscriptions and read and listen widely to keep up to date.
Our client care, diligence and skill
Our advisers are qualified to provide advice to you (and we will refer you on if we are not specialists in that area). We all engage in extensive continuing professional development to stay current with any changes and we aim to communicate with you in plain english. We provide all our advice in writing prior to requiring you to make any decisions, and encourage you to ask any questions where you want clarification.
If things go wrong
We pride ourselves on delivering good, timely and reliable services to our clients. However, from time to time errors are made. We hope that we will pick these up and let you know about them, and how we aim to remedy them. If we don't pick up the error, please let us know asap and we will work with you to resolve the issue. If we are unable to resolve the issue between ourselves, you can take the issue to our dispute resolution scheme, the Insurance, Financial and Savings Ombudsman, who will resolve the issue impartially.
Our commitment
As a small team, we continually communicate with each other and our work is often peer reviewed by others in our team. We have regular Business Meetings where we discuss any issues that each of us have encountered, so that we can learn from each other.
We are confident in the ethics and integrity of our team members, which is one of the reasons that we are a small team and would like feedback about anything that you consider is poor conduct so that we can resolve the issue as soon as is possible.
Our Team
Our small team work cohesively and interactively. We aim to reward our people based on the outcomes achieved in the business. The remuneration structure is based on the business as whole with a very small portion being based on how much revenue each person generates.
Our processes
The administration in our business is carried out by Millie Moneybot, our internal robot that we have built over a number of years. One of the advantages of this automated process is that the administration is generally accurate without human error. This also leaves time for our advisers to work with our clients and research financial solutions, financial planning issues and understand the general happenings in the world that can impact on your financial future. We also spend time ensuring that we operate best practice compliance systems to meet our regulatory obligations.
Our values
Our continuing professional development incorporates study on ethical issues, including understanding the psychological aspects that can impact on how our clients approach investing. However, training and study aren't a replacement for holding and exhibiting the core values that all our advisers hold. These are innate in our personalities and beliefs.
Our Community Involvement
Our Moneyworks Business Values
Integrity
We do the right thing and have a consistent and uncompromising adherence to strong moral and ethical principles and values. We treat others as we would wish to be treated.
Honesty
We will be clear, factual, truthful, fair and sincere in all our dealings.
Trust
We value your confidence in our ability, judgement and advice and work hard to maintain that relationship.
Genuine
We are authentic. We walk our talk, and let you know the real situation, and say what we mean.
Empathy
We understand our clients' needs and work hard to meet them.
Respect
We treat our clients fairly, considering their feelings, wishes and personal goals and objectives.
Reliability
We do what we say we are going to do and will ensure that we take action for you in a timely manner.
We have been working with Carey for over thirteen years now and the favourite part of her service is the annual review. The discussion makes us think and plan rather than drift. We value the investment management that comes as part of the service.
When we first started working with Carey we had a general wariness that a financial adviser would be trying to sell a particular financial product or service and this hasn’t happened with Carey.
Eileen Barrett-Whitehead and John Whitehead – Wellington
Moneyworks NZ Ltd
P: 0800 225 621
E: contact@moneyworks.co.nz
P O Box 1003, Cambridge 3450
Licensed Financial Advice Provider - FSP 15281
Regulatory Information: Moneyworks is a Licensed Financial Advice Provider (FSP15281), and AML Reporting Entity and is supervised by the Financial Markets Authority.