Privacy Policy
Privacy Policy for Moneyworks NZ Limited www.moneyworks.co.nz
· At Moneyworks NZ Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, and your rights to access and correct that information under the Privacy Act 2020.
We reserve the right to modify or amend this Privacy Policy at any time and for any reason. By using our website and providing information to us, you acknowledge that your personal information will be collected, used and disclosed in accordance with this Privacy Policy.
This Privacy Policy forms part of the Terms governing your use of the Website. It explains:
What kind of personal data we collect
Where we collect personal data from
How we use personal data
How we store personal data
How you can access/amend your personal data
How long we hold personal data
Who you can contact for more information
What kind of personal data we collect
Contact Information - This refers to your name, email, address and other information you provide our website.
Website Activity - This refers to your browsing activity on our website.
Device and Browser Information - The device or browser you use to access this website.
Ad Data - The online ads we have served (or attempted to serve) to you. It includes the number of times this has been served, the page the ad appeared on, and whether you clicked or not on the ad.
Data from Advertising Partners - This is data that we receive from other digital advertising companies that we work with (i.e. Google) to help us deliver ads to you and recognise you across browsers and devices.
We use this data to help our advertisers identify and serve ads to you that are more relevant to you. We also use this data to operate, improve and enhance our services including enhancing the data points we or our advertising partners have about a particular user, browser, or device, or to target, optimise, cap, or synchronise advertising.
How long we hold personal data
We hold this information for at least 7 years after you have ended dealing with us as required by law. We may retain information for longer where there is a lawful reason to do so, such as resolving disputes, responding to legal requests, or meeting other regulatory obligations.
If you do not become a client of ours, we may retain the information supplied by you for up to 3 years but will not release the information to any other party (other than what the information was intended for) without your consent. In general, we will destroy the information with your agreement at the time that we decide not to work together.
Where we collect personal data from
We collect personal data from the following sources:
Directly from you when you request information from us on our website.
We may use non-personalised statistics about the use of this Website to continually improve it and improve customer service. These statistics do not comprise personal information.
Information we collect from other organisations
In some circumstances we receive personal information about you from third parties rather than directly from you. Where required by law, we will tell you what information has been received, where it came from and why we need it.
In most cases, we collect personal information directly from you. However, there are some situations where we receive information about you from another organisation. From 1 May 2026, the Privacy Act 2020 requires us to tell you specifically when this happens and why.
We collect information from other organisations in the following circumstances:
Screening for legal compliance — We are required by law to check whether clients appear on lists of Politically Exposed Persons or sanctioned individuals. We use Dilisense, a New Zealand-based service, to carry out this check. The check confirms whether your name appears on any relevant list. This is a legal requirement under the Anti-Money Laundering and Countering the Financing of Terrorism Act 2009, not a discretionary step.
KiwiSaver leaver notifications — If you have a KiwiSaver account through Booster, Fisher Funds, or ANZ Investments and you transfer out of that scheme, those providers notify us. We use this to keep your records up to date.
Insurance schedule notices — If you hold insurance with Resolution Life or Partners Life, those providers send us updated schedules of your cover when your policy is changed or renewed. We use this to keep your file accurate and to support the advice we provide.
In all cases, the information received is held securely, used only for the purpose stated, and is subject to the same protections as all other personal information we hold about you. You have the right to access and correct any of this information at any time by contacting us.
How we use personal data
We will only disclose your personal information where you. have authorised us to do so, where it is necessary to provide services to you, or where disclosure is required or permitted by law.
We use your personal data for the following purposes:
Replying to your queries
Providing you with information about us and our services
Providing you with services in relation to this Website including a monthly email newsletter that you can unsubscribe from at any time
Complying with relevant legislation and regulations
Any specific purpose which we notify you of at the time personal data is collected
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
How we store personal data
We store personal information using secure cloud-based systems and business applications, including systems used for document management and client relationship management. The personal data is kept safe and secure using generally accepted standards of security.
Use of Artificial Intelligence Tools
We use artificial intelligence tools in our business to help us work more efficiently. This section explains what we use, why, and how your personal information is protected.
Meeting transcription (Marloo AI)
We use Marloo AI to record and transcribe client meetings. Before any meeting at which Marloo AI is used, you will be informed in writing via your Contract of Engagement or in person by your adviser. The meeting proceeds unless you object - if you prefer not to be recorded, we will respect that, and there is no disadvantage to you for declining.
Marloo AI is provided by Marloo Limited, a New Zealand company. Marloo has confirmed in writing that no client data is used to train or improve its AI models. Meeting audio and transcripts are stored primarily in Australia (AWS Sydney), with backups in the United Kingdom. Marloo uses a small number of US-based sub-processors for short-term processing only, and these do not retain your data.
Meeting transcripts are treated as client records, held securely, and retained in line with our seven-year retention policy.
Other AI tools
We also use Claude (Anthropic), ChatGPT (OpenAI), and Gemini (Google Workspace) for internal business tasks such as drafting documents and research. These tools are used for internal purposes only. No client personal information is entered into these tools. Gemini within Google Workspace may access emails and documents already stored in our Google Workspace account - this is covered by our existing Google business contract and does not constitute a new disclosure of your information.
All AI tool use at Moneyworks is governed by our AI Governance Framework, and all staff are trained on their obligations before using any approved tool.
How you can access/amend your personal data
You may access your personal data we hold by contacting us. We will provide you with a copy of the personal data we keep about you. You may request that the personal data we hold about you be corrected by contacting us. If we agree that your personal data is to be corrected we will provide you with an amended record of your personal data.
Cookies: How We Use Them
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Moneyworks uses traffic log cookies to identify which pages are being used. By visiting Moneyworks, third parties (such as Google) may place cookies on users’ browsers for targeted advertising purposes.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but if you do not want to receive any targeted advertising from Moneyworks, you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Links to other websites
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: contact@moneyworks.co.nz.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under applicable laws of New Zealand.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the addresses below. We will promptly correct any information found to be incorrect.
Storage and Security
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure and other misuse. Information is stored using secure systems and access is restricted to authorised personnel and service providers who require access to perform their duties.
Who you can contact for more information
If you have any queries about this Privacy Policy or personal data we’ve collected please contact us
Moneyworks New Zealand Limited
Privacy Officer: Carey Church
7c Hall Street, Cambridge 3450
Phone: 0800 225 621
contact@moneyworks.co.nz
Moneyworks NZ Ltd
P: 0800 225 621
E: contact@moneyworks.co.nz
7c Hall Street, Cambridge 3434
Licensed Financial Advice Provider - FSP 15281
Regulatory Information: Moneyworks is a Licensed Financial Advice Provider (FSP15281), and AML Reporting Entity and is supervised by the Financial Markets Authority.