This short video explains what happens when you first get in touch with us, and how we work with clients over time.
Our process - when you get in touch with us
Step One - We give you a call to have chat
We look forward to talking with you and learning more about your situation. This initial phone conversation allows us to explore what you are looking for and answer your initial questions.
During this chat, we will also work out the best person for you to engage with on our team. We all have different skills and areas of speciality, so we aim to match you with the right person.
If you would like to move to the next step, we will send you some ‘homework’ (two online questionnaires) so we can learn more about you, your investment risk profile, and your views on ethical investing. We will also organise a meeting with you (in person or by video conference). We ask that you complete the homework before the meeting so we can prepare and make the best use of that time.
Step Two - Homework complete - 1:1 meeting
We meet with you (in person or by video conference) to talk through your situation, goals, and ethical preferences. We will answer as many questions as possible in this meeting, noting that some matters may require further research when we prepare your Investment Plan or Statement of Advice.
By the end of this meeting, we will both know whether it is appropriate for us to undertake further research and develop your Statement of Advice or Investment Plan. There will be a fee for this work, depending on your situation and the investments you already have in place. We will confirm the cost and scope of our service at the end of the meeting.
Step Three - Research, Analysis and Preparation of Investment Plan
We undertake the research and analysis required for your Investment Plan or Statement of Advice, including your personalised Ethical Investment Analysis.
We will courier this document to you within New Zealand and let you know when it has been sent. We ask that you read the document carefully and note any questions ahead of our next meeting.
Step Four - Answering your questions and implementation
This is when we start working together. We meet (in person or by video conference) to discuss the research and recommendations in your Statement of Advice or Investment Plan and to answer your questions.
This is also the meeting where we implement the recommendations that you decide to proceed with.
Step Five - Working together and monitoring
Once the recommendations have been implemented, we continue working together. Communication is mainly by email, with phone discussions as needed during the year to ensure everything is working as intended. Where appropriate, we also work with your legal and accounting advisers.
Our monthly newsletter is an important part of our communication, and we encourage you to read it when it is sent.
We then meet annually, as outlined in Step Six.
Step Six - Annual Reviews
he annual review process is a key part of our advice. We prepare your annual review document and updated ethical investment analysis ahead of the meeting, and aim to provide this to you five working days beforehand. We generally meet around the same time each year, either in person or by video conference.
To get the most value from the meeting, we ask that you read the document in advance, note your questions, and think about the questions we raise.
At the meeting, we review the steps to take now, update any administrative matters, and discuss your situation, goals, health and investments. Each year, we also have a project to discuss, which may range from ethical investing issues to checking that your fire and general insurance is up to date, or that your cyber security arrangements are as strong as they can be.
After the meeting, we share our notes with you and implement any agreed actions.
Moneyworks NZ Ltd
P: 0800 225 621
E: contact@moneyworks.co.nz
7c Hall Street, Cambridge 3434
Licensed Financial Advice Provider - FSP 15281
Regulatory Information: Moneyworks is a Licensed Financial Advice Provider (FSP15281), and AML Reporting Entity and is supervised by the Financial Markets Authority.