We make financial management easy for our clients - to take the hassle out of it for you. The relationships with our clients are to be for the long term.
Our clients experience
Moneyworks provides services in a transparent, efficient, cost effective friendly manner, with a focus on education, so that our clients can choose how much they want to understand about their financial situation. All our communications with clients are in writing, or documented if they are verbal, and we have a golden rule 'do unto others as you would have them do unto you'.
We help our clients get to and through retirement, using ethically based investments if that is important to you. We do this by understanding what is happening with your financial situation along the way. Our goal is for our clients to feel comfortable with asking us any questions.
What to expect from our financial advisers
Our advisers engage in continuing professional education and work under best practice methods, which we continually improve. We use a wide range of research tools, subscriptions and read and listen widely to keep up to date.
Our client care, diligence and skill
Our advisers are qualified to provide advice to you (and we will refer you on if we are not specialists in that area). We all engage in extensive continuing professional development to stay current with any changes and we aim to communicate with you in plain english. We provide all our advice in writing prior to requiring you to make any decisions, and encourage you to ask any questions where you want clarification.
If things go wrong
We pride ourselves on delivering good, timely and reliable services to our clients. However, from time to time errors are made. We hope that we will pick these up and let you know about them, and how we aim to remedy them. If we don't pick up the error, please let us know asap and we will work with you to resolve the issue. If we are unable to resolve the issue between ourselves, you can take the issue to our dispute resolution scheme, the Insurance, Financial and Savings Ombudsman, who will resolve the issue impartially.
As a small team, we continually communicate with each other and our work is often peer reviewed by others in our team. We have regular Business Meetings where we discuss any issues that each of us have encountered, so that we can learn from each other.
We are confident in the ethics and integrity of our team members, which is one of the reasons that we are a small team and would like feedback about anything that you consider is poor conduct so that we can resolve the issue as soon as is possible.
Our small team work cohesively and interactively. We aim to reward our people based on the outcomes achieved in the business. The remuneration structure is based on the business as whole with a very small portion being based on how much revenue each person generates.
The administration in our business is carried out by Millie Moneybot, our internal robot that we have built over a number of years. One of the advantages of this automated process is that the administration is generally accurate without human error. This also leaves time for our advisers to work with our clients and research financial solutions, financial planning issues and understand the general happenings in the world that can impact on your financial future. We also spend time ensuring that we operate best practice compliance systems to meet our regulatory obligations.
Our continuing professional development incorporates study on ethical issues, including understanding the psychological aspects that can impact on how our clients approach investing. However, training and study aren't a replacement for holding and exhibiting the core values that all our advisers hold. These are innate in our personalities and beliefs.