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Tax refunds, what is the risk that you owe IRD money if you do a tax return?

We have all heard stories about people getting into trouble with the IRD, and owing tax and penalty interest.  Some of the situations where this may happen include:

1. Setting up in business and not setting aside enough of your income to pay GST and tax.

2. Getting Working for Families paid on a regular basis, your income earns and pushes you into the next earning bracket and you end up getting paid too much.

3. Getting a pay rise and your employers PAYE system doesn't take the right amount out of your pay.

When our clients have tax deductible expenses (income protection insurance premiums, membership fees, investment portfolio monitoring fees) we encourage them to do a tax return, in the anticipation that there will be a tax refund.  This is a mechanical exercise where you follow through the instructions from IRD on your tax return.  Many of our clients have had money returned to them on an  annual basis.

But what if you get it wrong?  There was an interesting question and answer in the recent Mary Holm column in the NZ Herald that I thought it was worth bringing to your attention (read below).  Please note that we are NOT endorsing in any way the MyTax offering, we don't have any particular opinion on what they offer.  However, the discussion about what your obligations are in respect of filing a tax return are interesting.

Taxing situation

The proliferation of online tax refund companies has a sting in the tail. They state that 90 per cent of people get a tax refund. However, conversely, 10 per cent don't.

Two years ago I registered with I didn't receive a refund, instead I received a bill online and a demand from the IRD, which I paid.

I emailed and requested to be removed from its database. Unfortunately, it ignored this and meddled with my tax again.

Recently, I received from the IRD an overdue tax bill for $506.44 because I had not paid it by the deadline. I had no idea that I had another tax bill to pay as I had not received a statement from the IRD or

I rang the IRD which said this was happening more and more. They unlinked me to this company on the spot.

I have paid the full amount again and hope for a refund of the penalty charges. I have no understanding of why I owed the IRD anyway as I am just a regular PAYE employee.

Beware - it is difficult to untangle yourself from once registered with it. It meddles when requested to stop and you may end up owing money. I wish I had never heard of

All is apparently not as it seems here.

"The people that don't get a refund through us do not end up having to pay tax to IRD," says Lester Binns, chief executive of MyTax.

"To create a tax bill at IRD two things must happen. First you must underpay tax for the financial year. Second a personal tax summary (PTS) needs to be requested or selected for that year to turn that underpaid tax into an actual bill. A tax agency such as will only request a PTS for years where tax is overpaid and therefore a refund is due," he says.

So how come you got a tax bill? To clarify that, you gave me permission to give your name to Binns. Here's his response:

"In this person's case she was part of a yearly function that IRD runs called the 'Select'. With this function IRD automatically selects 400,000 to 500,000 taxpayers each year and requests a PTS for them."

People who are automatically selected include those who received Working for Families tax credits or used the wrong tax code or a special tax code. For more on this, go to

Adds Binns: "Unfortunately in this case her employer hadn't deducted enough PAYE over the year and the IRD sent her a bill.

"Being part of the Select is something a tax agent cannot influence, and it is distressing for anyone to receive a bill from IRD out of the blue. The client can confirm this directly with IRD if she wishes, so she knows what has taken place."

Binns adds that he's "really sorry we let this client down. While MyTax didn't create the debt in question, it is clear she didn't receive sufficient information about why IRD created the debt. We did inform the client about the debt promptly but we should have followed up at the due date to remind the client of the payment deadline."

He denies that it's hard to get off's database. "Anyone who asks to withdraw from us is done so immediately and is now also automatically delinked. If you are worried your tax agent has not delinked you on your request, a call to IRD will be able to confirm the delinking or action it for you."

An Inland Revenue spokesperson confirms this.

Inland Revenue adds that it offers a free do-it-yourself online alternative to services such as "where you can quickly work out for yourself if you qualify for a tax refund".

You need to register with myIR to do this, on the top right side of the homepage of

"If your calculation shows you are due a refund you can request a personal tax summary (PTS), and once confirmed you'll receive your full tax refund within five working days," says the spokesperson.

If, instead, your calculation shows that you owe tax, you don't have to pay unless you request a PTS or are selected for a PTS. Inland Revenue says it doesn't "capture the information the customer enters into the calculator".

Another option is to check that your employer is deducting the correct amount of PAYE from each pay. You can do this by using the PAYE/KiwiSaver deductions calculator at

If you have any thoughts or opinions that you would like to share, visit us at our Twitter, Facebook or Linked In pages, and comment.


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